Privacy Policy
Last updated: October 2026
This policy applies to the handling of personal information on the LogoVPN website and user panel. LogoVPN provides subscription services for cross-border access and network acceleration, and processes data only as needed to manage accounts, deliver subscriptions, verify payments, and resolve technical issues. Third-party payment pages and destination websites have their own privacy policies.
Account Information and Order Records
No email address is required to create an account; a username and password are sufficient, so email is not required during registration. The account system processes usernames, password verification credentials, subscription status, and data usage to verify identity, deliver subscriptions, and show remaining allowances. Do not include personal information unrelated to service use in your username.
Order records include the selected plan, payment amount, payment method, transaction status, and identifiers needed to verify the transaction. This information is used to activate services, reconcile payments, and process refunds. When you submit a support ticket, LogoVPN processes the issue description and attachments you provide. Please remove passwords, subscription credentials, and unrelated personal information first.
Anonymous No-Logs Policy and Connection Data
LogoVPN follows an anonymous no-logs policy: it does not record which websites users visit or retain browsing content, destination domains, or per-connection logs that could reconstruct browsing activity. Temporary connection state is used only to maintain current communications and is not retained as a persistent connection history.
Aggregated data usage for plan metering and subscription status are service delivery data and do not include a list of visited websites. A no-logs policy does not mean that account, order, and support ticket records are erased, nor does it mean that destination services cannot identify a user account. Users must still follow destination services' regional requirements, account rules, and applicable laws.
Access Analytics and Local Storage
Website analytics process page URLs, referring pages, browser and device details, access times, and button interactions to understand how content is used and troubleshoot page issues. This analytics data is separate from network acceleration connection logs and is not used to build a list of international websites visited by users.
Cookies and local storage may be used to retain login status, language preferences, and necessary interface settings. Login credentials identify panel sessions; avoid staying signed in on shared devices. You can restrict cookies or clear website data in your browser settings. Clearing data may require you to sign in again and will reset preferences, but it does not automatically delete your server-side account or orders.
Third-Party Payments and Information Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party providers, which may handle transaction information under their own policies. LogoVPN receives the transaction results needed to confirm orders, reconcile payments, and issue refunds. Users are not asked to provide payment account passwords to customer support.
Personal information is not sold. Information is shared only as needed to process payments, deliver services, meet applicable legal obligations, or respond to lawful requests. Data processed independently by third parties is subject to their policies; users should read the relevant information before making a payment.
Data Retention and Deletion Requests
Account and subscription information is retained for as long as needed to provide the service. Order information is kept as required for payment reconciliation, refunds, dispute handling, and applicable laws. Support ticket information is retained until the issue and any necessary review are complete. Retention periods depend on the purpose of the data and legal obligations; not all information is kept permanently.
Users can sign in to the panel and use the support ticket page to request access to, correction of, or deletion of account information. Account ownership must be verified before a request is processed; deletion may affect sign-in and subscription use. If an order or dispute is unresolved, or a legal retention obligation applies, relevant information will be kept until the matter is concluded. Other data that is no longer needed will be deleted or anonymized.
Policy Updates and Privacy Requests
LogoVPN publishes policy updates on this page and changes the last-updated date at the top. Important changes to processing purposes, data types, or user rights will be announced on the site or in the user panel. Where applicable law requires consent, we will follow the relevant requirements.
If you have questions about data processing or wish to exercise rights provided by applicable law, submit a request through a panel support ticket. Include only the information needed to identify the account and address the issue. Please also read the Terms of Service for service use and refund rules.